Privacy Policy

Last updated: December 2024

Our Commitment to Your Privacy

Help is at Hand is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

Information We Collect

We may collect the following types of information:

• Personal contact information (name, email, phone number)
• Information about your utility bills and usage patterns
• Details about your support needs and circumstances
• Communication records and consultation notes

How We Use Your Information

We use your information to:

• Provide advocacy and support services
• Compare utility plans and find savings opportunities
• Connect you with appropriate community resources
• Communicate with you about our services
• Improve our services and support offerings

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only when:

• You have given explicit consent
• Required by law or legal process
• Necessary to provide services you have requested
• To protect the safety and rights of our clients and staff

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent for information use

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: marcus@helpisathand.info
• Phone: 03 6185 0099