Essential Melbourne Phone & Website Contact Details
To browse the websites, please click the name of each service and you will be directed to their official website.
Life-threatening emergencies
Triple Zero (000) — Police, Fire, Ambulance - 24/7
TTY: 106 via National Relay Service
Non-urgent police help
Police Assistance Line — 131 444 - 24/7
Crime Stoppers — 1800 333 000 - 24/7
State emergency & major incidents
Victoria State Emergency Service (SES) — 132 500
VicEmergency Hotline — 1800 226 226 - 24/7
Housing & homelessness services
Launch Homelessness Line — 1800 825 955 – 24/7
Interpreter services
TIS National (interpreters) — 131 450 – 24/7
National Relay Service (NRS) — 133 677 (TTY),
1300 555 727 (Speak & Listen),
SMS 0423 677 767
Australian Red Cross - 1800 733 276
Health advice & medical help (non-emergency)
Nurse-on-Call (Victoria) — 1300 606 024 – 24/7
HealthDirect (national) — 1800 022 222 – 24/7
After-Hours National Home Doctor — 13 74 25
Poisons Information Centre — 13 11 26 – 24/7
Mental health & well-being
Lifeline — 13 11 14 - 24/7
Beyond Blue — 1300 224 636
SuicideLine Victoria — 1300 651 251 – 24/7
Suicide Call Back Service — 1300 659 467 – 24/7
Kids Helpline — 1800 55 1800 – ages 5–25 - 24/7
Cybercrime, scams & identity support
Australian Cyber Security Hotline — 1300 292 371
IDCARE (identity theft support) — 1800 595 160
Legal & consumer help
Victoria Legal Aid — 1300 792 387
Consumer Affairs Victoria — 1300 558 181
Fair Work Ombudsman — 13 13 94
Family violence, sexual assault & victim support
1800RESPECT — 1800 737 732 – 24/7 national
Safe Steps (Victoria) — 1800 015 188 – 24/7
Men’s Referral Service — 1300 766 491 - 24/7
Sexual Assault Crisis Line — 1800 806 292 - 24/7
Victims of Crime Helpline — 1800 819 817 - 24/7
Alcohol, drugs & gambling
DirectLine (alcohol & drug) — 1800 888 236 - 24/7
Gambler’s Help — 1800 858 858 – 24/7
MensLine Australia — 1300 789 978 - 24/7
Animals & wildlife
RSPCA Victoria (cruelty) — 1300 852 772
RSPCA Victoria (general) — (03) 9224 2222
Wildlife Victoria (injured wildlife) — (03) 8400 7300
Transport & roads
Public Transport Victoria (PTV) — 1800 800 007
VicTraffic / VicRoads hazards — 13 11 70
RACV Roadside Assistance — 13 11 11
Transport Accident Commission — 1300 654 329